Welcome...
This is the first installment of "Monkeys with Flamethrowers" - the sometimes daily look at the lives of a "professional" group of support technicians. Nerf darts and verbal barbs are a daily occurrence.
Why Monkeys with Flamethrowers? BECAUSE IT'S FUN!! As frustrating as it can be, this is one of the best group of technicians that I've ever worked with.
Names will be changed to protect the guilty. Some are more guilty than others of course.
Me? I'm the ring leader... the supervisor of the group... the chief baby sitter in charge of the Romper Room.
All are good in one way or another - some better than others.... Everyone has a specific talent and everyone (including myself) has faults that need to be called out from time to time.
It's 8:34am and already there have been things that can be written about:
1 - Burnout - who showed up 15 minutes late without calling then took his first break 45 minutes into the day and then looked at me wierd when I told him that he left his desk to go take a dump without changing his phone status. Call bounced and it's my fault... This is also the same tech who missed a meeting that HE set up.
2 - Disconnected - she had 3 calls bounce of her phone this morning and is the one who whines that she gets called out for this. Problem is, she will routinely let 3 - 4 calls bounce every day and leads the team in that not so distinct statistic
3 - Doug - we call him this because he reminds us of the dog in the movie UP! Only for him, instead of the declaration of "squirrel!" for him it is "GIRL!". If it's got legs, breasts and a pulse, he's gonna be there - bet on it. He also likes to talk politics and football and gets in trouble for all of it. It's amazing... this guy is better than Al Pacino in Scent of a Woman... he can smell a woman at 10km - no problem.
4 - Freeloader - this guy will eat anything that's not nailed down and he doesn't have to pay for.
There are many others yet to be named... stay tuned for more.
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