So today the Man of 1000 Titles in the group gets a wild hair and decides to "tape things to things" in someone's cube. It's the simple things in life that make us smile. And just when he thought he was done, I decide he should tape the cube to another cube!! MUST I think of everything!?!??!
But that's not the best of it... the Gavone fires a dart and nails the ultimate boss-lady AFTER she had told him that she is not to be considered a target. Nice knowing you Gavone... at least there will be more food for the rest of us!!
Hmmmm - maybe monkeys with flamethrowers AND scotch tape (or jacked up on scotch with tape) would be fun too!!
UPDATE - as I'm going out to grab a bite to eat for lunch I let the group know that I'm going... Gavone hears the mere mention of food and his head pops up from his cube like a freaking prairie dog with a Saturn V rocket up his ass!! I can't make this shit up people!!!
Friday, August 26, 2011
Thursday, August 25, 2011
Where's the SAVE Button?
Part of our role is supporting and training partners who sell and are supposed to support the products as well.
Unfortunately you sometimes get a real "winner" on the phone - one who is always "too busy" to go through training, but asks the most basic of questions.
Today's "winner" couldn't understand the basic difference between IN and OUT and then had to ask "Where's the SAVE button?"
Seriously? To declare a winner before 9:45am is just plain sad... and it isn't even a full moon.
Unfortunately you sometimes get a real "winner" on the phone - one who is always "too busy" to go through training, but asks the most basic of questions.
Today's "winner" couldn't understand the basic difference between IN and OUT and then had to ask "Where's the SAVE button?"
Seriously? To declare a winner before 9:45am is just plain sad... and it isn't even a full moon.
Wednesday, August 24, 2011
Romper Room
Welcome...
This is the first installment of "Monkeys with Flamethrowers" - the sometimes daily look at the lives of a "professional" group of support technicians. Nerf darts and verbal barbs are a daily occurrence.
Why Monkeys with Flamethrowers? BECAUSE IT'S FUN!! As frustrating as it can be, this is one of the best group of technicians that I've ever worked with.
Names will be changed to protect the guilty. Some are more guilty than others of course.
Me? I'm the ring leader... the supervisor of the group... the chief baby sitter in charge of the Romper Room.
All are good in one way or another - some better than others.... Everyone has a specific talent and everyone (including myself) has faults that need to be called out from time to time.
It's 8:34am and already there have been things that can be written about:
1 - Burnout - who showed up 15 minutes late without calling then took his first break 45 minutes into the day and then looked at me wierd when I told him that he left his desk to go take a dump without changing his phone status. Call bounced and it's my fault... This is also the same tech who missed a meeting that HE set up.
2 - Disconnected - she had 3 calls bounce of her phone this morning and is the one who whines that she gets called out for this. Problem is, she will routinely let 3 - 4 calls bounce every day and leads the team in that not so distinct statistic
3 - Doug - we call him this because he reminds us of the dog in the movie UP! Only for him, instead of the declaration of "squirrel!" for him it is "GIRL!". If it's got legs, breasts and a pulse, he's gonna be there - bet on it. He also likes to talk politics and football and gets in trouble for all of it. It's amazing... this guy is better than Al Pacino in Scent of a Woman... he can smell a woman at 10km - no problem.
4 - Freeloader - this guy will eat anything that's not nailed down and he doesn't have to pay for.
There are many others yet to be named... stay tuned for more.
This is the first installment of "Monkeys with Flamethrowers" - the sometimes daily look at the lives of a "professional" group of support technicians. Nerf darts and verbal barbs are a daily occurrence.
Why Monkeys with Flamethrowers? BECAUSE IT'S FUN!! As frustrating as it can be, this is one of the best group of technicians that I've ever worked with.
Names will be changed to protect the guilty. Some are more guilty than others of course.
Me? I'm the ring leader... the supervisor of the group... the chief baby sitter in charge of the Romper Room.
All are good in one way or another - some better than others.... Everyone has a specific talent and everyone (including myself) has faults that need to be called out from time to time.
It's 8:34am and already there have been things that can be written about:
1 - Burnout - who showed up 15 minutes late without calling then took his first break 45 minutes into the day and then looked at me wierd when I told him that he left his desk to go take a dump without changing his phone status. Call bounced and it's my fault... This is also the same tech who missed a meeting that HE set up.
2 - Disconnected - she had 3 calls bounce of her phone this morning and is the one who whines that she gets called out for this. Problem is, she will routinely let 3 - 4 calls bounce every day and leads the team in that not so distinct statistic
3 - Doug - we call him this because he reminds us of the dog in the movie UP! Only for him, instead of the declaration of "squirrel!" for him it is "GIRL!". If it's got legs, breasts and a pulse, he's gonna be there - bet on it. He also likes to talk politics and football and gets in trouble for all of it. It's amazing... this guy is better than Al Pacino in Scent of a Woman... he can smell a woman at 10km - no problem.
4 - Freeloader - this guy will eat anything that's not nailed down and he doesn't have to pay for.
There are many others yet to be named... stay tuned for more.
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